Privacy Policy

1. Information Collection

We collect information you provide directly to us, such as when you sign up for our waitlist or contact us for support. This may include your name, email address, and any other information you choose to provide. We also automatically collect certain technical information when you use our services (e.g., IP address, device type, browser settings).

2. Use of Information

We use the information we collect to provide, maintain, and improve our services, communicate with you, and protect Lycian Labs and our users. For our AI-driven products, data is used to personalize and enhance your experience.

3. Third-Party Service Providers

To provide our services and ensure high performance, we share information with trusted third-party service providers. These include:

• Cloud Infrastructure & AI: We use Google Cloud Platform (GCP) for hosting, data storage, and AI model processing.
• Deployment & Edge: We use Vercel and Cloudflare for web hosting, content delivery, and edge computing.
• Performance Monitoring: We use Sentry to monitor application health and diagnose technical errors.
• Analytics: We use Google Analytics to understand how users interact with our website to improve user experience.
• Email Services: We use Resend for transactional email delivery and Purelymail for secure email hosting and communication management.

These providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to protect your data according to industry standards.

4. Data Security & Storage

We use industry-standard security measures to protect your data from unauthorized access or disclosure. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to request access to and correction of the personal information we hold about you. You may also request that we delete your personal data.

6. Contact Us

If you have any questions or concerns about our Privacy Policy or your data, please contact us at hello@lycianlabs.com.